Service Provided

Install maintenance patches and updates provided by the manufacturer for the server OS, Backup and Anti-virus Software.

Install firmware updates provided by the manufacturer.

Update Hardware Drivers for Server OS.

Provide a report detailing the health of the network, including proactive recommendations, accessing hardware and component performance and documentation of the network.

8 business hour response time to network emergencies.

What this Means for You

Many systems administrators do not have the time or resources to keep information systems properly tuned and in prime operating condition. The Basic Service plan will assure that your network is updated each month with the latest fixes to problems that are continually addressed by both hardware and software manufacturers.

Your network will be analyzed each month for signs of trouble or abnormal events. Early detection of problems, e.g. low disk space and low memory, will mean less unscheduled down time.

You will receive a manager friendly detailed report of our findings, which provides a history over the year.

Service Provided

A workstation will be provided by Emerald Data Networks that will enable Emerald Data Networks to remotely access your network and perform administration of users and network services.

These functions can be addressed by our in house technical support staff within 8 business hours.

What this Means for You

Remote access to your network will mean that you do not need to wait for an Emerald Data Networks field technician to arrive at your site to perform such tasks as add and remove users, assign rights to network services, troubleshoot printing problems, backup management, remote communications management and identify server problems.

This is a cost effective alternative to adding a dedicated systems administrator or taking valuable time away from a existing staff member to administer the network.

Service Provided

Responding to network outages within 30 minutes with a technician on site within 4 business hours in the Metro Atlanta area if the server cannot be brought backup over the phone.

What this Means for You

Network outages are extremely costly to a business. Although every effort is made to address all requests from our clients as quickly as possible, this addition to the Basic Proactive Support plan guarantees the stated response time so that your network is up and running as quickly. The guaranteed response time is twice as fast as the Basic Proactive Support Plan.

Service Provided

In the event that your server has suffered a catastrophic failure. Emerald Data Networks will provide a server and restore your data from backup while your existing server is being repaired.

What this Means for You

Losing a server means that repairs are time critical. A business cannot afford to be without it's information to continue to work. In the event that your server cannot be repaired quickly Emerald Data Networks will configure a powerful, spare server for your use.

A server may fail for a variety of reasons. Often spare parts are needed to remedy a server breakage. This means that a server will be down for at least a 2 days if spare parts are necessary. If the part is on back order - it may be several days or weeks before the part becomes available. Having a spare server guaranteed and available goes a long way to reduce expensive prolonged down time.