There are plenty of IT firms ready to be your provider. Emerald clients realize they need more than a provider, they need a trusted technology partner.
In the areas of VoIP, computer networking, data backups and outsourced IT services, Emerald provides C-level technology expertise. Our approach to serving customers is built on three main tenets:
1. Start with a thorough assessment.
We begin by visiting your office for a complete evaluation of your needs. We discuss your business goals, evaluate your current technology and review your telecommunications bills and service contracts.
After evaluating your current situation, we’ll discuss with you the best options to achieve your goals—this year and into the future.
2. Technology should serve your business—not impede it.
When the wrong technology is applied to a business need, it creates myriad problems that can include downtime and inefficiencies that drag down productivity.
Emerald has the breadth and depth of experience to match the right technology with your business needs. We take pride in the wide variety of certifications we hold and our staff’s achievement of annual training goals.
3. Achieve and maintain technology expertise to solve business problems.
Our technicians are certified and annually re-certified in a wide range of hardware and software. That means they don’t learn on the customers’ time and are very efficient in their approach to issues and to solving the problem.
Every employee in our company has an annual education plan. That ongoing education allows us look beyond the immediate, apparent problems to your company’s “big picture.” We transform technology limitations into opportunities to improve your operating efficiency and accelerate your business goals.